RESUME
Education
- The University of Akron - Wayne College, Orrville, Ohio (Associate Studies in Business Management Technology
with Distinction 3.497 GPA) Graduation Date: December 2005
- The University of Akron, Akron, Ohio (Bachelors of Science, Human Resources, with a Minor in Information
Systems Management, and Supply Chain/Operations Management 3.299 GPA) Graduation Date: December 2007
- Walsh University, North Canton, Ohio (MBA – Marketing 4.0 GPA) Graduation Date: December 2016
Work
Experience
Walsh University
Student Service Representative – School for Professional Studies – (January 2014 – Present)
Student Services:
- Student recruitment (Business, Communication, Leadership, and VA Students)
- Collect and process materials for college admission
- Collect and process tuition payments
- College financials – petty cash
- Proctor tests (CLEP, DSST, and BYU)
- Room Scheduling
Marketing
- Collect and analyze marketing data (both internal and external)
- Create content for both print and audio advertisements
- Distribute marketing materials through proper channels
- Create and help execute departmental marketing plans
Customer Relationship Management (CRM) System Administrator
- Work directly with Salesforce developers, and other Walsh departments, to create a fully
functioning CRM system
- Troubleshooting of the Salesforce CRM system before and after “go live”
- Assist and train CRM users (both general and administrative users)
- Guest lecturer for the Global Information Systems class – CRM section
The University of Akron
Facilities Maintenance Worker – Wayne College (March 2004 – January 2014)
- Supervise student assistants
- Work with event planners to properly set up events
- Troubleshoot facility problems
Interim Facilities Maintenance Senior - Medina County University Center (March 2013 – July 2013)
- Supervise staff, including Facilities Maintenance workers, and student assistants
- Oversee independent contractor bidding processes
- Review facilities budgets
- Update facilities policies and procedures
Interim Coordinator of Academic Affairs-Support – Wayne College (October 2011 – July 2012)
- Oversee day to day Human Resource operations
- Input part time instructor information using SharePoint
- Input class staffing requirements using Access and Excel
- Review policies and procedures with new hires
Skills
- Strategic Thinking
- Interpersonal/Professional Communication
- Proficient in the Microsoft Office suite
- Motivation and leadership skills
Memberships
- Sigma Beta Delta (International Honor Society for Business, Management, and Administration) – MBA Member 2016
- President, Vice-President, and Treasurer of The University of Akron - Wayne College’s Student Senate
- The University of Akron Wayne College Student Ambassador and Chair of the Activities Planning Committee